Data Protection

Privacy Policy EVO33 – Data Protection & Information Security

At EVO33, your privacy is not merely a legal obligation — it is a core commitment. This document clearly outlines the types of data we collect, how it is used, who it is shared with, and your rights as a member of our platform in Malaysia.

Last Updated: 1 January 2026
Our Privacy Commitment
256-bit SSL Encryption
No sale of data to third parties
Strict Internal Access Controls
Member data access & deletion rights
Malaysia PDPA Compliance

How We Protecting Your Privacy

Advanced Encryption

All data transmitted between your device and EVO33's servers is protected by 256-bit SSL encryption. This means your personal and financial information cannot be intercepted by any third party during transmission.

Secure Data Storage

Your personal data is stored on servers protected by multi-layered firewalls and intrusion detection systems. Physical and digital access to our databases is restricted to authorised personnel only.

Your Access Controls

Through your evo33 account settings, you have full control over your privacy preferences. You can update personal information, manage communication preferences, and request data deletion at any time.

Malaysia PDPA Compliance

EVO33 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that every aspect of our data handling practices meets the statutory requirements established to protect the privacy rights of Malaysians.

No Data Sales

EVO33 has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is used solely for the operation of this platform's services.

Controlled Data Retention

We only retain your personal data for as long as necessary for the stated purposes or as required by law. When data is no longer needed, it is securely deleted or anonymized.

01Introduction and Scope of This Policy

This Privacy Policy is published by EVO33 ("we", "Platform", or "EVO33") and applies to all users who access the evo33.app website, the EVO33 mobile app, and all related services. This document describes in detail how we collect, use, store, disclose, and protect your personal information in connection with your use of our platform.

EVO33 respects the privacy of every member and is committed to handling personal data responsibly, transparently, and in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We understand that your trust is the foundation of our relationship, and protecting your personal information is our non-negotiable priority.

By registering an account on EVO33 or using any of our services, you acknowledge that you have read, understood, and agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the EVO33 platform. To fully understand your rights and responsibilities when using the platform, please also refer to Terms & Conditions us.

This Privacy Policy is written in Bahasa Melayu as the official version for members in Malaysia. In the event of any doubt or dispute regarding interpretation, the Bahasa Melayu version shall take precedence.

02Types of Personal Data We Collect

EVO33 only collects personal data that is strictly necessary to provide safe, seamless services that comply with legal requirements. We do not collect excessive or irrelevant information beyond what is needed to operate the platform. The following are the categories of data we collect along with the purpose of collection:

Data Category Examples of Information Primary Purpose
Identity Data Full name, date of birth, identification card number Identity verification (KYC), fraud prevention
Contact Data Email address, phone number Account communications, transaction notifications
Financial Data Bank account number, deposit/withdrawal transaction records Payment processing, AML compliance
Technical Data IP address, device type, web browser, operating system Account security, fraud detection
Usage Data Game records, wagering history, activity logs Service improvement, VIP program
Location Data General location based on IP Region verification, login security

In addition to data you provide directly during registration or platform use, we also collect data automatically through cookie technology, tracking pixels, and server logs when you use EVO33's services. This data is used solely to enhance user experience and platform security.

Important Note: EVO33 does not collect sensitive information such as medical records, religious beliefs, or political views. Any additional information requested during the KYC process is solely to meet financial compliance requirements.

03How We Use Your Personal Data

EVO33 uses the personal data collected on valid legal bases, including the performance of a contract, compliance with legal obligations, the platform's legitimate interests, and in some cases, with your consent. The following is a detailed description of how we use your data:

  • Account Management: Using your registration information to create, manage, and maintain your evo33 account, including processing deposits, withdrawals, and bonus transactions.
  • Identity Verification (KYC): Verifying your identity to comply with anti-money laundering (AML) requirements and applicable financial regulations.
  • Security and Fraud Prevention: Monitoring account activity to detect suspicious patterns, unauthorized access, bonus abuse, and other fraudulent activity that could compromise the security of other members.
  • Service Communications: Sending transaction notifications, account updates, security alerts, and important service-related information from evo33 to you.
  • Platform Improvement: Analyzing aggregated and anonymous usage data to understand usage patterns and improve platform features, user interface, and game quality.
  • VIP Programme & Promotions: Using your gaming activity records to determine VIP program eligibility, calculate cashback, and offer promotions suited to your gaming profile.
  • Legal Compliance: Maintaining transaction records and related data to fulfill reporting obligations to financial authorities and applicable regulators.
  • Customer Support: Using account information and interaction records to process inquiries, complaints, and provide accurate and efficient assistance through our support channels.

We do not use your data to make automated decisions that significantly affect you without human review. Any decisions relating to account closure or withdrawal rejections involve review by the relevant evo33 team.

04Data Sharing and Disclosure

EVO33 does not sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent. However, in certain limited and lawful circumstances, we may need to share your data with the following parties:

  • Payment Service Provider: Transaction information is shared with approved payment processors such as FPX, DuitNow, and digital wallet providers to securely process your deposits and withdrawals.
  • Game Provider: Minimum required gaming data is shared with licensed game software providers to enable a seamless gaming experience and to process game results.
  • Identity Verification Provider: Your KYC documents may be verified through a trusted third-party identity verification platform to ensure the accuracy and security of the verification process.
  • Regulatory Authority: EVO33 complies with all statutory reporting obligations. Your data will be disclosed to the relevant authorities when required by law, court order, or financial crime investigation.
  • Auditors and Legal Advisors: Our independent auditors and legal advisors may need to access certain records within a limited scope to carry out legitimate oversight and compliance functions.
All third parties with whom we share your data are required to comply with data protection standards equal to or higher than EVO33's own standards. We enter into data processing agreements with each third party to ensure your data is always protected.

Should EVO33 be involved in a merger, acquisition, or asset transfer, members' personal data may be transferred as part of that transaction. In such cases, members will be notified in advance and the new owner will be bound by this Privacy Policy or one that provides equivalent protection.

05Security and Data Protection

EVO33 invests seriously in cybersecurity infrastructure to protect your personal data from unauthorised access, accidental disclosure, alteration, or destruction. The following technical and organisational security measures are applied across all our systems:

  • Data encryption in transit using TLS 1.3 protocol and 256-bit SSL encryption for all communications between your browser and our servers.
  • Databases are encrypted at rest using AES-256 encryption, ensuring your data remains unreadable even if physical servers are accessed without authorization.
  • Access control is based on the principle of least privilege — evo33 staff may only access data required for their specific role.
  • Round-the-clock security monitoring (24/7) by intrusion detection systems and a dedicated cybersecurity team.
  • Regular security testing including penetration testing and code audits conducted by independent and certified third parties.
  • Two-factor authentication (2FA) is available for all member accounts as an additional security layer that we encourage all members to activate.
  • A comprehensive incident response procedure ensures that any potential data breach is addressed promptly, and affected members will be notified within the stipulated timeframe.

While we implement all reasonable security measures, no system can be guaranteed 100% secure against all cyber threats. You also play a role in keeping your account secure by using a strong password, enabling 2FA, and promptly reporting any suspicious activity to us.

06Cookies, Pixels and Tracking Technologies

EVO33 uses cookies and similar tracking technologies to enhance the user experience, ensure the platform functions correctly, and analyse usage patterns in aggregate. Cookies are small text files stored on your device when you visit our website.

  • Essential Cookies: These cookies are required for core platform functions such as login session authentication, form security, and language preferences. The platform cannot function properly without them and they cannot be disabled.
  • Performance Cookies: Collecting information on how you use the platform, such as most frequently visited pages and errors encountered, to help us improve platform performance.
  • Functional Cookies: Allows the platform to remember your preferences such as username, display settings, and game preferences to deliver a more personalized experience.
  • Analytics Cookies: We use internal analytics tools to understand user behavior in an aggregated and anonymous manner for the purpose of continuously improving the evo33 platform.

You can control and manage cookie settings through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and user experience of the EVO33 platform. We recommend keeping essential and functional cookies enabled for the best experience.

EVO33 does not use third-party cookies for advertising or retargeting purposes. All tracking technologies used are solely for platform operations and member security.

07Your Rights Regarding Personal Data

As an EVO33 member and Malaysian resident, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). EVO33 is committed to respecting and facilitating the exercise of these rights. Below is a summary of your rights:

Right of Access

You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.

Right to Rectification

If your data is inaccurate or out of date, you have the right to request a correction through your account settings or by contacting our support team.

Right to Erasure

You may request the deletion of your personal data, subject to record-keeping obligations required by law.

Right to Object

You have the right to object to the processing of your data for specific purposes, such as direct marketing communications, at any time.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format for transfer to another platform where applicable.

Right to Restriction of Processing

In certain circumstances, you have the right to request a temporary restriction on the processing of your data during a dispute or review.

To exercise any of the above rights, please contact the EVO33 data protection team via live chat within the platform or our support email. We will respond to your request within the stipulated timeframe and provide a clear explanation should a request be unable to be fulfilled in full for legal reasons.

08Child Data Protection

EVO33 is a gaming and betting platform intended solely for adults aged 18 and above. We do not accept registrations from individuals below this age limit and do not knowingly collect personal data from children or minors under 18.

Should we discover or become aware that we have collected personal data from an individual under the age of 18, we will take immediate action to delete the account, refund any deposited funds, and remove all related data from our systems without delay.

If you have information or reason to suspect that a minor has registered an EVO33 account, please contact our support team immediately via our live chat channel, which operates 24/7.

EVO33 applies age verification during the registration process and requires valid identity document verification as part of the KYC process to ensure only eligible adults may use our platform.

09Changes to This Privacy Policy

EVO33 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or service improvements. The latest version of this Privacy Policy is always available on this page along with the most recent amendment date.

When we make material changes to this Privacy Policy, we will notify you via an in-platform notification on EVO33 or through your registered email at least 7 days before the changes take effect. Your continued use of the EVO33 platform after the effective date of such changes will be deemed as your acceptance of the updated Privacy Policy.

  • All previous versions of this Privacy Policy are retained in our records and may be requested by members who wish to review changes over time.
  • The effective date of each version of the Privacy Policy is clearly stated at the top of this document.
  • If you do not agree with the changes made, you have the right to close your account before the changes take effect by contacting our support team.

10Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, EVO33's Data Protection Officer (DPO) team is ready to assist you.

You can reach us through the following channels:

  • Live Chat Platform: The fastest channel — available 24 hours a day, 7 days a week, directly within the EVO33 platform.
  • Support Email: [email protected] — for written enquiries requiring documentation or written reference.
  • Response Time: We are committed to responding to all privacy inquiries within 3 business days, and data rights requests within 21 business days.
When contacting us regarding privacy matters, please include your account username, the type of request, and any relevant details to help us handle your query efficiently. All privacy-related communications are handled in strict confidence.

EVO33 takes every privacy complaint seriously. If you are not satisfied with our response, you have the right to lodge a formal complaint with Malaysia's Department of Personal Data Protection or the relevant regulatory body under applicable Malaysian law.

Enjoy the Best Games with Privacy Guaranteed

EVO33 combines world-class entertainment with the highest level of data protection. Register now and play with peace of mind, knowing your privacy is always protected with us.

Bahasa Melayu